Privacy Policy for TRINSIT
Effective Date: [Insert Date]
Last Updated: [Insert Date]
TRINSIT Privacy Policy
TRINSIT (“we,” “our,” or “us”) is committed to protecting the privacy and security of all users of the TRINSIT Non-Emergency Medical Transportation (NEMT) platform. This Privacy Policy explains how we collect, use, store, and protect information when authorized personnel use the TRINSIT mobile application and web platform.
This application is intended only for authorized TRINSIT personnel and approved contractors. It is not a public consumer application.
1. Authorized Use Only
Access to the TRINSIT application is restricted to:
- Employees working for TRINSIT
- Approved independent contractors (drivers, dispatchers, or administrative personnel)
Users must be assigned login credentials by TRINSIT management.
Unauthorized access or use of the application is strictly prohibited.
2. Information We Collect
TRINSIT collects information necessary to operate Non-Emergency Medical Transportation services.
A. Account Information
- Name
- Email address
- Phone number
- Role (Driver, Dispatcher, Admin)
B. Location Data (Critical Feature)
The TRINSIT app collects GPS location data for operational and compliance purposes.
Location data is collected when:
- Driver clocks in
- Driver clocks out
- A trip is in progress
Location tracking is used to:
- Verify trip routes
- Improve dispatcher visibility
- Prevent billing fraud
- Ensure driver safety
Location tracking is active only during working operations and is not intended for personal tracking.
C. Trip Information
- Pickup and drop-off locations
- Trip mileage
- Trip timestamps
- Stop locations
- Oxygen usage (if applicable)
D. Compliance Documentation (If Enabled)
- Uploaded trip documents (e.g., facesheets)
- Vehicle inspection images
- Trip verification data
3. How We Use Information
TRINSIT uses collected data to:
- Dispatch and manage trips
- Calculate trip pricing
- Monitor driver activity during working hours
- Maintain operational records
- Prevent fraud and billing disputes
- Improve platform functionality
We do not sell or rent user data.
4. Location Data Usage Transparency
Because TRINSIT operates as a transportation platform, GPS tracking is required for drivers during working activity.
Location tracking occurs only:
- During clock-in status
- During active trips
Tracking stops when the driver clocks out or ends the trip.
5. Data Sharing
TRINSIT does not sell personal data.
Data may be shared only when required:
- With authorized TRINSIT administrators
- For legal compliance if required by law
- For healthcare transportation audit requirements
6. Data Security
TRINSIT implements reasonable technical and administrative safeguards including:
- Secure login authentication
- Role-based access control
- Encrypted data transmission where applicable
Only authorized personnel may access operational data.
7. Data Retention
Trip and operational data may be retained for:
- Billing compliance
- Audit requirements
- Operational reporting
Retention periods may vary based on regulatory and business requirements.
8. Contractor Responsibility
Independent contractors using TRINSIT agree to:
- Use the system only for authorized transportation work
- Maintain confidentiality of any trip-related information
- Not share login credentials
9. User Responsibilities
Users must:
- Keep login credentials secure
- Use the application only during authorized work
- Report unauthorized access immediately
10. Changes to This Policy
TRINSIT may update this Privacy Policy periodically. Updates will be posted within the application.
11. Contact Information
For questions regarding this Privacy Policy, contact:
TRINSIT Administration
[Insert Business Email]
[Insert Business Address]
Recommended (Important for App Store Approval)
When you upload to the app stores later, you should also include:
- Background Location Usage explanation (required for driver tracking)
- Data collection declaration (Google Play Data Safety & Apple Privacy)