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Trinsit Application Privacy & Policy

Privacy Policy for TRINSIT

Effective Date: [Insert Date]

Last Updated: [Insert Date]

TRINSIT Privacy Policy

TRINSIT (“we,” “our,” or “us”) is committed to protecting the privacy and security of all users of the TRINSIT Non-Emergency Medical Transportation (NEMT) platform. This Privacy Policy explains how we collect, use, store, and protect information when authorized personnel use the TRINSIT mobile application and web platform.

This application is intended only for authorized TRINSIT personnel and approved contractors. It is not a public consumer application.

1. Authorized Use Only

Access to the TRINSIT application is restricted to:

  • Employees working for TRINSIT
  • Approved independent contractors (drivers, dispatchers, or administrative personnel)

Users must be assigned login credentials by TRINSIT management.

Unauthorized access or use of the application is strictly prohibited.

2. Information We Collect

TRINSIT collects information necessary to operate Non-Emergency Medical Transportation services.

A. Account Information

  • Name
  • Email address
  • Phone number
  • Role (Driver, Dispatcher, Admin)

B. Location Data (Critical Feature)

The TRINSIT app collects GPS location data for operational and compliance purposes.

Location data is collected when:

  • Driver clocks in
  • Driver clocks out
  • A trip is in progress

Location tracking is used to:

  • Verify trip routes
  • Improve dispatcher visibility
  • Prevent billing fraud
  • Ensure driver safety

Location tracking is active only during working operations and is not intended for personal tracking.

C. Trip Information

  • Pickup and drop-off locations
  • Trip mileage
  • Trip timestamps
  • Stop locations
  • Oxygen usage (if applicable)

D. Compliance Documentation (If Enabled)

  • Uploaded trip documents (e.g., facesheets)
  • Vehicle inspection images
  • Trip verification data

3. How We Use Information

TRINSIT uses collected data to:

  • Dispatch and manage trips
  • Calculate trip pricing
  • Monitor driver activity during working hours
  • Maintain operational records
  • Prevent fraud and billing disputes
  • Improve platform functionality

We do not sell or rent user data.

4. Location Data Usage Transparency

Because TRINSIT operates as a transportation platform, GPS tracking is required for drivers during working activity.

Location tracking occurs only:

  • During clock-in status
  • During active trips

Tracking stops when the driver clocks out or ends the trip.

5. Data Sharing

TRINSIT does not sell personal data.

Data may be shared only when required:

  • With authorized TRINSIT administrators
  • For legal compliance if required by law
  • For healthcare transportation audit requirements

6. Data Security

TRINSIT implements reasonable technical and administrative safeguards including:

  • Secure login authentication
  • Role-based access control
  • Encrypted data transmission where applicable

Only authorized personnel may access operational data.

7. Data Retention

Trip and operational data may be retained for:

  • Billing compliance
  • Audit requirements
  • Operational reporting

Retention periods may vary based on regulatory and business requirements.

8. Contractor Responsibility

Independent contractors using TRINSIT agree to:

  • Use the system only for authorized transportation work
  • Maintain confidentiality of any trip-related information
  • Not share login credentials

9. User Responsibilities

Users must:

  • Keep login credentials secure
  • Use the application only during authorized work
  • Report unauthorized access immediately

10. Changes to This Policy

TRINSIT may update this Privacy Policy periodically. Updates will be posted within the application.

11. Contact Information

For questions regarding this Privacy Policy, contact:

TRINSIT Administration

Recommended (Important for App Store Approval)

When you upload to the app stores later, you should also include:

  • Background Location Usage explanation (required for driver tracking)
  • Data collection declaration (Google Play Data Safety & Apple Privacy)

Text Messages

Trinsit, LLC Terms and Conditions / Privacy Policy


Trinsit Respects your privacy. By opting into our SMS messaging service,
you agree to the following terms regarding how we handle your data.

_ Data Collection: We will collect your name, E mail address, mailing address, and
mobile phone number when you sign up for SMS updates. The information will
be collected via the website contact form, email, rental agreement, or third-party
reservation systems.


_Data Usage: We use your data solely for sending [Type of Messages “this
must match with your opt in description”]


_ Data Security: We protect your data with secure storage measures to prevent
unauthorized access.


_ Data Retention: We retain your information if you are subscribed to our SMS
service. You may request deletion at any time.


_ MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees
for sending or receiving text messages, especially if you do not have an unlimited
texting or data plan.


_Messages are recurring, and message frequency varies.


_Contact Trinsit, LLC at 321 805 9582 for HELP or to STOP receiving messages.


_ Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or
replying STOP or UNSUBSCRIBE to myride@trinsit.com

After unsubscribing, you will receive a final SMS to confirm you have
unsubscribed and we will remove your number from our list within 24 hours.
_ You can send HELP for additional assistance, and you will receive a text
including our Phone number, email and website. We are here to help you.


_ Non-Sharing Clause: We do not share your data with third parties for marketing
purposes. Trinsit will not sell, rent, or share the collected mobile
numbers.

Employees SMS Communication Policy


Employee SMS Communication Policy

SMS Communication Terms & Conditions

TRINSIT communicates with active employees and staff members via text message for internal operational purposes. These messages may include work schedule updates, shift notifications, service updates, dispatch instructions, operational alerts, and other employment-related communications.

Employees provide their mobile phone number during the onboarding or employment process and consent to receive job-related text messages from TRINSIT.

Message Frequency:
Message frequency varies depending on operational needs, shift assignments, and service updates. Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions:
Employees may opt out of receiving text messages at any time by replying STOP or CANCEL to any TRINSIT message. Once the opt-out request is processed, the employee will no longer receive text messages from TRINSIT.

Help Instructions:
For assistance, employees can reply HELP to any message or contact TRINSIT management directly.

Eligibility:
SMS communication is limited to active TRINSIT employees and staff members only. If an employee leaves TRINSIT or their employment ends, their phone number will be automatically removed from the internal messaging system and they will no longer receive text messages.

TRINSIT does not use text messaging for marketing or communication with the general public. Text messages are used solely for employment-related operational communication.ce.